Can I send unhappy customers somewhere else?

No, and the product has no setting for it. Treating customers differently by how they feel can get a Google profile restricted.

Can I make a review link and QR code without an account?

Yes. The free review link generator builds the link and a QR code in your browser, and has no rating field.

Review requests

Ask for reviews in a way Google allows

Google prohibits steering customers to or from the public review page based on how they feel. GMB Pro is built so that can't happen.

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Every customer gets the same link

Your review link is built from your location alone. There is no rating, sentiment or customer input that can change where it points.

Private feedback, never instead

Customers see two equal choices before any rating is asked: leave a public Google review, or send feedback to you privately. Choosing one never removes the other.

A queue for the feedback you do get

Private feedback lands in an inbox with an owner, a status and notes, so problems get fixed.

Questions

Can I send unhappy customers somewhere else?: No, and the product has no setting for it. Treating customers differently by how they feel can get a Google profile restricted.
Can I make a review link and QR code without an account?: Yes. The free review link generator builds the link and a QR code in your browser, and has no rating field.